Muicoo Gift Shop

We currently ship to the following countries and regions:

🇺🇸 USA (including 🇵🇷 Puerto Rico), 🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand, 🇬🇧 UK

🇩🇪 Germany, 🇦🇹 Austria, 🇫🇷 France, 🇮🇪 Ireland, 🇪🇸 Spain, 🇳🇱 Netherlands, 🇩🇰 Denmark, 🇨🇭 Switzerland, 🇸🇪 Sweden, 🇳🇴 Norway

🇯🇵 Japan, 🇰🇷 South Korea, 🇸🇬 Singapore, and select Middle Eastern countries.

If your country is not listed, please email support@muicoo.com before placing your order to confirm shipping availability.

Yes. You can leave a note at checkout with your preferences, such as favorite colors, characters, or items you do not want. When stock allows, we will do our best to follow your note.

Please email us within 2 hours after payment. If the order has already shipped, the address cannot be changed, and refund requests caused by an incorrect address cannot be accepted.

In most cases, orders are processed within 1–3 calendar days. During holidays or busy seasons, processing may take 1–5 days.

Delivery usually takes 5–15 business days depending on your location, and most orders arrive in about 10 days.

After payment, you will receive an order confirmation email with your order number and billing email. You can use them to check your order status at muicoo.com/order-tracking/. Once your order has shipped, you will also receive another email with detailed tracking information.

Yes. You can tell us who the order is for, such as a child, teen, or adult, and we will do our best to match the style when possible.

If you would like us to include a small gift card or add a short message in the packing video, you can leave that in the order note as well.

Using Chrome usually helps with most payment issues.
Paying directly with PayPal is often smoother and more reliable than using Google Pay or Apple Pay.

If you choose to pay by credit card or debit card, please note that some card types may not be fully compatible with the official PayPal payment system we use, which can sometimes cause payment failures.
Trying a different card often fixes the problem.

Please always protect your personal and financial information and stay alert to potential fraud. If you are unsure about anything, feel free to contact us anytime.