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Return to shopFAQ
Product Questions
Yes. You can leave a note at checkout with your preferences or anything you do not want. We will do our best to follow it when possible, but exact items cannot be guaranteed.
Shipping & Tracking
We currently ship to the following countries and regions:
🇺🇸 United States, 🇨🇦 Canada, 🇵🇷 Puerto Rico, 🇲🇽 Mexico
🇬🇧 United Kingdom, 🇩🇪 Germany, 🇫🇷 France, 🇮🇹 Italy, 🇪🇸 Spain, 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇮🇪 Ireland, 🇦🇹 Austria, 🇨🇭 Switzerland, 🇵🇹 Portugal, 🇬🇷 Greece, 🇵🇱 Poland, 🇨🇿 Czech Republic
🇸🇪 Sweden, 🇳🇴 Norway, 🇩🇰 Denmark, 🇫🇮 Finland, 🇮🇸 Iceland
🇦🇺 Australia, 🇳🇿 New Zealand, 🇯🇵 Japan, 🇰🇷 South Korea, 🇸🇬 Singapore, 🇲🇾 Malaysia,🇹🇭 Thailand, 🇹🇼 Taiwan, 🇭🇰 Hong Kong
🇦🇪 United Arab Emirates, 🇸🇦 Saudi Arabia, 🇮🇱 Israel
🇿🇦 South Africa
If you don’t see your country or region here, please email us at support@muicoo.com before placing your order. We’ll help confirm whether shipping is available.
In most cases, orders are processed within 1–3 calendar days. During holidays or busy seasons, processing may take 1–5 days. Delivery usually takes 5–15 business days, depending on your location. Most orders arrive in about 10 days.
After payment, you will receive an order confirmation email with your order number and billing email. You can use them to check your order status at Order Tracking. Once your order has shipped, you will also receive another email with detailed tracking information.
Returns, Refunds & Support
For non-video orders, cancellation is possible before shipment. For video orders, cancellation is possible within 6 hours after the packing video is uploaded. If the video has already been filmed and uploaded, the video service fee will be deducted and the remaining balance will be refunded. Once the order has shipped, it can no longer be canceled.
Using Chrome usually helps with most payment issues. Paying directly with PayPal is often smoother and more reliable than using Google Pay or Apple Pay. If you choose to pay by credit card or debit card, please note that some card types may not be fully compatible with the official PayPal payment system we use, which can sometimes cause payment failures. Trying a different card often fixes the problem.