🔒Privacy Policy

We value your privacy. This Privacy Policy explains how Muicoo (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit our website or purchase our products.

1. Information We Collect

  • Identity & Contact Data: name, email address, shipping address, phone (if provided).
  • Order & Payment Data: order details, transaction identifiers from payment providers (we do not store full card numbers).
  • Technical Data: IP address, device/browser data, cookies, analytics events.
  • Communications: messages sent to our support team and checkout notes.

2. How We Use Your Information

  • Process, fulfill, and deliver orders, including tracking updates.
  • Manage your account and assist with customer service requests.
  • Improve site performance, security, and user experience.
  • Comply with legal, tax, and accounting obligations.

3. Legal Bases

We process personal data based on:

  • Performance of a contract (fulfilling your order)
  • Legitimate interests (site security and service improvement)
  • Consent where required (e.g., certain cookies/marketing)

4. Sharing & Disclosure

We share data only with service providers essential to operating our store—payment processors, shipping carriers, hosting providers, and analytics tools. We do not sell or rent your personal information.

5. Cookies & Analytics

We use cookies to operate the site and enhance your shopping experience. You may disable cookies in your browser settings; however, some features may not function properly.

6. Data Retention

Order records are retained for legally required periods. Account and support data are retained as long as necessary to provide services and resolve issues.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your data. To exercise your rights, contact us at: support@muicoo.com.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

9. Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect upon posting on this page.

11. Contact

For any questions regarding this policy, please email us at: support@muicoo.com.