🚚Shipping Policy

We work hard to ensure your order is delivered safely and on time. Please review the details below before placing your order.

📦Processing Time

Most orders are processed within 3–5 business days after payment.

Orders with special notes or during high-volume periods may require a little more time.

Once your parcel is handed to the courier, the shipping process begins immediately.

🌍Shipping Methods & Delivery Time

We ship internationally using reliable courier services.

Standard Shipping: approximately 5–15 business days (varies by destination).

Delivery time estimates exclude customs inspection, holidays, severe weather, or other unforeseen delays.

We do not guarantee exact delivery dates, but we always make sure your parcel is dispatched as quickly as possible.

💰Shipping Rates

Shipping fees are shown at checkout and depend on your location, selected service, and package weight.

🔎Tracking Your Package

Once your order is shipped, you’ll receive a tracking number via email.

You can track your parcel anytime on our tracking page:
👉 https://muicoo.com/track-order/

If the tracking page shows “delivered” but you have not received the parcel, please contact your local courier first for the quickest resolution.

🏠Address Accuracy

To avoid delays or lost parcels, please make sure that:

  • Your full name, complete address, and phone number are correct.
  • If you live in an apartment or building, include your floor, room, or unit number.

🔒Address Changes

If you need to modify your address, please contact us before your parcel is shipped.

Once a parcel has been dispatched, the address cannot be changed or rerouted.

We are not responsible for delivery issues caused by:

  • Incomplete or incorrect address
  • Missing apartment / unit number
  • Recipient unavailable to receive the parcel

📬Delivery Issues

If your parcel encounters a shipping issue, we will do our best to assist.

Lost Parcels

  • We will assist you in communicating with the courier.
  • If the courier confirms the parcel is lost, we will provide a replacement or full refund.

Parcel Returned to Sender

  • If a parcel is returned due to incorrect address, failed delivery attempts, or recipient unavailability,
  • a reshipping fee will apply.

🙋Need Help?

If you have any questions or need to update your information before your order ships, please contact us:

📧 support@muicoo.com
📱 WhatsApp: +86 15962341325

We’re here to assist you.